Tejas Warranty

LIMITED LIFETIME WARRANTY

Tejas Smokers offers a limited lifetime warranty against the firebox burnout of any of their smoker pit products. This warranty does not apply if the smoker pit has not been used and properly maintained in accordance with the instructions supplied with the product at the time of original purchase. Rust, firebox wood grates, cooking grates, and lack of pit maintenance are not covered by this limited warranty. Warranty coverage does not extend to products shipped outside of the continental United States. Tejas Smokers reserves the right to repair or replace, at the sole option of the manufacturer, any Tejas Smokers smoker pit presented to them which they deem to have been defective. Tejas Smokers also reserves the sole right to distinguish between burn-out, rust, misuse, or problems arising from lack of normal maintenance. Owners presenting claims will be required to provide proof of purchase by way of the original purchase receipt. Paint is not warranted. This warranty is not transferable.

PRIVACY POLICY
Tejas Smokers takes the utmost care in protecting the privacy of customers and online shoppers. We do not sell or rent any personal information. Shopper data is accessed only by those involved in the actual secure processing of the order. Even though our online shopping cart shows options for a "mailing list" we do not use such a list. The credit card companies force us to show those "mailing list" options in our checkout procedure and force us to maintain an index showing whether people opt in or opt out of the "mailing list". We would prefer not to even have that on our website but we are not given that choice. We do not use customers e-mail addresses for any other purpose than contacting them about a current order. Nothing more.

RETURNS and SALES POLICY

Each product is fully guaranteed by the manufacturer unless stated otherwise. The manufacturer's warranty covers repair or replacement of defective parts, subject to the conditions set forth. On most items Tejas Smokers offers a 14-day exchange/refund policy to internet and mail order customers for products which have not been used. We do not accept items returned more than 14 days after delivery. Smoker pits, grills, burners, gas regulators, gas hoses, cooker stands, or other products that show signs of wear, installation, or use are not acceptable for credit, refund, or exchange. Custom manufactured hoses or other custom manufactured items are not returnable. Items returned must be in original packaging and returned at customers expense. Shipping charges are not refundable. Manufacturer's defects in such products will be handled according to the printed warranty which states that such products will be replaced and/or repaired by the sole option of Tejas Smokers.

Your credit card is charged automatically at the time you place your order. No items may be returned for credit, refund, or exchange without prior written consent of Tejas Smokers. Returns are subject to a 20% restocking fee, which includes our costs in regards to originally shipping the item. A Return Authorization number (RA#) may be obtained by calling Tejas Smokers at (713)-222-0077 or you may contact us at customerservice@tejassmokers.com. You will be given instructions on where to send the returned merchandise. Please note that an RA# in and of itself does not guarantee final disposition. All returns are subject to inspection. Customers are responsible for the shipping charges on alternate merchandise originating from an exchange request. Cancellation of orders placed online which are in progress, but not shipped, will incur a 10% re-stocking fee prior to a credit being issued.

It is the responsibility of the customer to pack the returned materials in a manner to insure safe transit. Merchandise returned to Tejas Smokers without authorization will be refused. We cannot accept C.O.D. or freight collect shipments. We suggest that small items be shipped UPS Ground Service "Insured". No goods will be accepted for exchange or return without prior authorization.

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Tejas Smokers has collected some favorite recipes over the years. Please freely download them as a .PDF file or simply print the single web page. Also be sure to read our Tejas Tips and our comprehensive PRODUCT INSTRUCTIONS which contains lots of helpful information.

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